Shipping FAQ

We need an average of 3-5 business days to fulfill your order and transport it to our carrier's sorting facility. Some items may take longer especially on major holidays (up to 10 days), or if your order includes popular items that are experiencing stock availability issues.

Once your order has begun processing through our shipping department, we cannot make any changes (including address changes). We will only ship to the address provided at check out.

We only ship during business days and do not ship on Saturdays, Sundays or holidays. Once your order ships, you will receive a shipping confirmation email.

For orders containing multiple items, products may be shipped separately and received on different dates due to differences in manufacturing partner locations.

Tracking

All orders are processed with tracking numbers. You will receive an email with the tracking number when the order is sent to the carrier's sorting facility.

For some shipping companies, it may take several days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is no information about your tracking number, please contact us.

Delivery

Shipping time varies by country or region. Specific delivery times are not provided or guaranteed. These are our estimates for your reference:

LOCATION *SHIPPING TIME
United State 7-14  Business Days
Canada 10-14 Business Days
Other countries 10-21 Business Days
Other countries 15-30 Business Days


*Note: The days listed above are just estimates of business/working days and do not include the processing time of 2-5 days.

While we will do everything we can to ensure your order is delivered on time, we cannot be held responsible for circumstances beyond our control such as required postage or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. These interruptions can cause delays that exceed our original delivery estimates.

Duties, Taxes and other fees:

International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are imposed once the shipment reaches the recipient's country. These fees are the sole responsibility of the recipient.

We have no control over these charges, and cannot predict what they may be. If your shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary greatly by country. If you have questions, we recommend contacting your local customs office for more information.

Lost/stolen/damaged packages:

We are not responsible for lost, stolen or damaged packages. If your tracking information indicates that your package was delivered to your address and you did not receive it, please report it and/or file a claim with the relevant shipping company.

Note: We use timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and may not be able to honor your claim if it is not reported.

Disclaimer for incorrect address:

It is the buyer's responsibility to ensure that the shipping address entered is correct before placing the order. We start working on your order immediately, so we cannot make any changes to the order after it has been submitted. If the order has already been processed by our shipping department, we cannot refund it for a change of address.

COMMENT

We love to hear your comments, questions or concerns. Feel free to email us to let us know how we're doing. We take your feedback seriously and are always striving to improve.